This guide covers everything disabled theatregoers need to know about accessing West End productions, with practical information on booking, facilities, and which theatres offer the best provisions.

If you love theatre, accessibility shouldn't be a barrier.

Types of Accessible Performances

Captioned Performances

For deaf and hard-of-hearing audiences. A screen displays dialogue and sound descriptions synchronised with the action.

Audio Described Performances

For blind and visually impaired audiences. A narrator describes the visual elements through headphones, supplementing the dialogue and music.

BSL Interpreted Performances

For British Sign Language users. An interpreter signs the performance from a visible position.

Relaxed Performances

For audiences who benefit from a more relaxed environment, including people with autism, learning disabilities, or sensory processing differences. House lights stay slightly up, sound may be adjusted, and there's no expectation to stay seated or silent.

Touch Tours

Pre-show access to the stage and costumes for visually impaired audiences, helping them visualise the production before it begins.

Wheelchair Access by Theatre

Fully Accessible

These theatres have step-free access and dedicated wheelchair spaces:

Lyceum Theatre (The Lion King)

• Wheelchair spaces in Stalls and Dress Circle

• Step-free access via side entrance

• Accessible toilets on Stalls level

• Book Lion King tickets

Apollo Victoria Theatre (Wicked)

• Wheelchair spaces available

• Lift access to Circle

• Accessible toilets

• Book Wicked tickets

Victoria Palace Theatre (Hamilton)

• Wheelchair spaces in Stalls

• Step-free access

• Accessible toilets

• Book Hamilton tickets

Sondheim Theatre (Les Misérables)

• Wheelchair spaces available

• Accessible entrance

• Adapted toilets

• Book Les Misérables tickets

ABBA Arena (ABBA Voyage)

• Purpose-built venue, fully accessible

• Multiple wheelchair positions

• Accessible viewing platforms

• Book ABBA Voyage tickets

Limited Access (Contact Theatre Directly)

Historic theatres with challenging access:

• His Majesty's Theatre (Phantom) - Limited wheelchair positions

• Cambridge Theatre (Matilda) - Contact access team

• Vaudeville Theatre (SIX) - Limited access

How to Book Accessible Tickets

General Process

1. Contact the theatre's access team directly (don't use general booking)

2. Explain your requirements

3. Book wheelchair/companion spaces or specific performances

4. Request any equipment needed

Companion Tickets

Most theatres offer free or discounted companion tickets for disabled visitors who need assistance. You'll need to confirm eligibility.

Access Schemes

Several organisations offer priority booking and support:

• Access Cards - Recognised by many venues

• Nimbus - Disability access card

• Individual theatre access lists - Some venues maintain their own

Hearing Accessibility

Hearing Loops

Most West End theatres have induction loops. Bring your hearing aid set to T-position. Ask the box office about coverage area.

Captioned Performances

Available at most major shows on selected dates. Book directly with the theatre for optimal positioning near the caption screen.

BSL Performances

Less frequent but increasingly available. Check individual show websites for scheduled dates.

Visual Accessibility

Audio Description

Most major shows offer audio described performances monthly. Equipment provided at the venue. Pre-show notes and touch tours often available.

Large Print Materials

Programmes and cast sheets available in large print at most venues. Request when booking.

Guide Dogs

Welcome in all London theatres. Staff can arrange water bowls. Dogs typically stay with you during the performance.

Sensory Accessibility

Relaxed Performances

Increasingly offered for family shows and some musicals. Features include:

• Reduced sound levels

• House lights slightly raised

• Freedom to move and make noise

• Chill-out spaces available

• Visual story guides provided beforehand

Shows regularly offering relaxed performances:

• The Lion King

• Matilda

• Wicked

• Frozen

Sensory Resources

Many shows provide visual stories and sensory guides online before your visit, helping prepare for the experience.

Practical Tips

Arriving

• Allow extra time for accessible routes

• Stage Door entrances often provide step-free access

• Staff can meet you at arranged points

During the Show

• Wheelchair spaces are typically at ends of rows

• Transfer to theatre seats is possible at some venues

• Accessible toilets vary in location; check in advance

Assistance Dogs

• All venues accept guide dogs and assistance dogs

• Water provided

• Consider your dog's comfort during loud scenes

Venue-Specific Access Information

For detailed access information, contact theatres.

Each theatre has an access coordinator who can discuss your specific needs.

Resources

SOLT Access Guide

The Society of London Theatre publishes a comprehensive access guide covering all West End venues: officiallondontheatre.com/access

Access Cards

accesscard.org.uk - Widely recognised proof of disability

Individual Theatre Websites

Most now have dedicated accessibility pages with detailed information.

Book Your Accessible Theatre Experience

Theatre is for everyone. Book London theatre direct through tickadoo, and contact theatres directly for specific access requirements:

• Les Misérables

• The Lion King

• Wicked

• Hamilton

• ABBA Voyage (fully accessible purpose-built venue)

What Do You Wanna Doo?

tickadoo - Your AI-powered travel concierge. London theatre booking. Theatre should be accessible to all. Official tickets. Instant confirmation. What Do You Wanna Doo?